Frequently Asked Questions

Yes! We currently have 2 retail stores with a plan to open more!

GEAR GOLD COAST
2/93 Ashmore Road, Bundall QLD 4217

Store Hours:

Monday - Friday: 9AM - 3PM
Saturday: 9AM - 1PM
Sunday: Closed
Pick-up in store available

GEAR BRISBANE
84 Logan Road, Woolloongabba, QLD 4102

Store Hours:

Mon/Tue/Wed/Fri: 9AM - 5PM
Thursday 9AM - 7PM
Saturday: 9AM - 1PM
Sunday: Closed
Pick-up in store available

If you change your mind, normally we would offer you a store credit less the original shipping cost. Refunds are at the sole discretion of G8 Tactical Group Pty Ltd. If we do agree to refund your order you will incur a 15% restocking fee and the original shipping cost will not be refunded.

To return an item please contact us.

All returns must be accompanied with a RMA# clearly labeled on the outside of the box. Gear Australia does not accept returns without a Return Merchandise Authorisation (RMA) Number. All packages received without an RMA # included on the box will be returned to the sender.

When returning items to Gear Australia, the goods must be accompanied by proof of purchase, be in original purchase condition (unused) and include the packaging, instruction manuals and tags. Products must not be used, worn or soiled. Please ensure the product is well packaged and protected from damage in transit. You should consider using a trackable shipping service or purchasing shipping insurance. Gear Australia is not responsible for any returned product that is lost or damaged in transit.

No returns, exchanges or refunds on clearance items, unless faulty. No returns, exchanges or refunds on special order Items where the packaging has been opened and we cannot re-sell that product as new.

Note: All Gear Australia returns are subject to assessment. Refunds/Credits are at the sole discretion of G8 Tactical Group Pty Ltd and will only be given to pre-approved requests. All items must have been purchased through www.gear.com.au. For exchanges there will be a re-delivery fee of $15 to cover the costs to ship the new item to you.

• Underwear, Socks & Thermals
• Face wraps, reusable face masks and neck gaiters
• Carabiners
• GPS & Electronic Navigation Devices
• Any other item deemed to be unsellable
• Final Sale items

Additional non-returnable items: 

• Gift cards / Vouchers
• Downloadable software products

It happens. Lets fix it! Click here to contact us

We only replace items if:

• It has not been worn or used.
• It has no marks, scuffs, dirt, or stains.
• The item tags have not been removed.
• All items are returned including packaging, parts/accessories, etc.
• The return is received within 7 days of delivery.

Exchanges can be made on like items only, meaning a different size or color of the same product. If you would like a different product, please use the return form to request a refund and place a new order for the desired product.

If you need to exchange it for the same item, send us an email at support@gear.com.au and send your item to: Unit 2/ 93 Ashmore Road, Bundall QLD 4217 within 7 days

The time it may take for your exchanged product to reach you may vary depending on where you live.

Re-delivery fee from $15.00 (depending on the product) will be charged to you.

If you have received a faulty product or you believe you are entitled to a warranty repair/replacement for an item that is not working correctly, contact us. We may ask you to send up to 6 photos of the item concerned showing any defects. Include a full description of the fault / defect. Our returns department will assess and advise what to do. Gear Australia will work with you and the manufacturer to assist in the warranty process. In some cases, Gear Australia may instruct you to contact the manufacturer directly if we believe this will be an easier / faster solution for you.

Rest assured we will work to get this resolved ASAP. Happy Customers = Happy Life!

All returns must be accompanied with a RMA# clearly labeled on the outside of the box. Gear Australia does not accept returns without a Return Merchandise Authorization (RMA) Number. All packages received without an RMA # included on the box are returned to sender. This strict policy is necessary to ensure that exchanges, credits and refunds are done properly.

To process a return, please contact us. Click here

We accept major credit cards and bank deposit.

All in-stock items are usually shipped within 24 hours. If you have further concerns regarding your order, please feel free to email us at support@gear.com.au.

If you are receiving the error Credit and debit card payments aren’t available right now. Refresh the page or try a different payment method at checkout.

With this error code, it is usually an error on the customer's side preventing them from checking out. For example, a local error on their end such as their payment type not accepting the transaction or their browser blocking the cart.

We recommend some trouble-shooting steps to checkout again on your end.

Troubleshooting

Try a different web browser, as well as incognito or private windows to rule out any browser issues. 

Try another device, like another computer or mobile phone.

Do not have any firewalls, pop up blockers, or browser extensions that may interfere with checking out.

Clear their cache and cookies on their browser (here is an example from Google and our help center on how to do this). After this, completely reboot the browser.